REDPLAID's Managed Services allow us to support the broadest mix of technologies in the hosting industry with the utmost in reliability and security. Many of our services can be purchased separately, or they come pre-packaged in popular service plans depending on the technologies you require and the support you need.
For solutions that require customized support or complex technologies such as Blade Servers (Dell, HP or IBM), EMC Storage, HP-UX, IBM AIX, IBM DB2, IBM iSeries/AS400 servers, IBM Lotus Notes/Domino, Oracle RAC, Solaris, WebLogic, WebSphere, we can provide these through our parent company,
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| Monthly Cost Per Server: |
Included |
$179.95 |
$329.95 |
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| HARDWARE SUPPORTED |
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| Dell PowerEdge Servers |
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| Shared FireRack Firewall |
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| Kemp Load Balancers |
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| External Dell / Adaptec Storage |
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| Cisco Firewalls & VPNs |
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| Dell, HP & IBM Blade Servers (Provided By Connectria) |
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| HP, IBM, & Sun UNIX Servers (Provided By Connectria) |
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| IBM i5 (AS/400) Servers (Provided By Connectria) |
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| EMC, Xiotech, & HP SAN's (Provided By Connectria) |
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| StoreVault, NetApp NAS/SAN Storage (Provided By Connectria) |
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| CheckPoint, Netscreen Firewalls (Provided By Connectria) |
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SOFTWARE SUPPORTED |
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| SQL Server 2000 / 2005 |
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| .Net / IIS / SharePoint / Terminal Services |
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| MySQL / Apache / Tomcat / PERL / PHP / Python |
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| SmarterMail, SmarterStats, SmarterTicket |
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| cPanel & Plesk |
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| JBOSS |
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| Microsoft Exchange |
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| SQL Server Clusters |
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| Citrix Presentation Server |
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| RSA SecurID & Aladdin eToken Security Solutions |
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| Oracle 9i & 10g Standard Edition One |
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| BEA WebLogic (Provided By Connectria) |
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| Blackberry Enterprise Server (Provided By Connectria) |
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| HP-UX (Provided By Connectria) |
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| IBM AIX (pSeries) (Provided By Connectria) |
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| IBM AS/400 (iSeries) (Provided By Connectria) |
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| IBM DB2 (Provided By Connectria) |
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| IBM WebSphere (Provided By Connectria) |
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| Lotus Domino (Provided By Connectria) |
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| Oracle RAC (Provided By Connectria) |
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| Sun Solaris (Provided By Connectria) |
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| VMware Infrastructure 3 (Provided By Connectria) |
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SERVER ACCESS |
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| Remote Console With Remote Power, Reboot, & CD-ROM |
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| Full Root / Admin Access |
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| Server Access Via SSH Or Remote Desktop |
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| SUPPORT & ACCOUNT MANAGEMENT |
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| Advanced Customer Portal |
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| 24/7 Toll-Free Tech Support |
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| 24/7 Onsite "Hands & Eyes" Service |
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| 24/7 Support Ticketing |
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| 24/7 Security Incident Response |
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| Dedicated Technology Support Team |
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| Dedicated Sales Support Team |
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| On-Demand Systems Admin. Hours Included Per Server |
0 |
2 |
4 |
Unlimited |
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| PERFORMANCE SLA |
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| 100% Network Uptime Guarantee |
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| 1-Hour Parts Replacement |
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| 99.9% Server Uptime Guarantee |
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| 100% Secure Guarantee |
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| MONITORING |
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| 24/7 Server Monitoring (CPU, Memory, Disk, Network) |
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| 24/7 Monitoring Of Custom Services & Processes |
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| Automated Restarts Of Custom Services & Processes |
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| Custom Escalation Procedures |
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| 24/7 Multi-Page Website Monitoring |
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| SOFTWARE UPDATES |
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| Automated O/S Updates (Unmanaged) |
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| Managed O/S Updates & Patches |
Optional |
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| Custom Maintenance Windows For H/W & S/W Changes |
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| MANAGED SERVICES |
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| Managed DNS |
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| Managed Firewall Services (Shared FireRack Firewall) |
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| Network & Server Intrusion Prevention |
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| Vulnerability Scanning |
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Optional |
| F-Secure™ Virus/Worm/Trojan/Rootkit Protection |
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| Advanced Server Hardening |
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| Tripwire Server Integrity Monitoring |
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| NetZentry CleanTraffic™ DDoS Protection |
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| Advanced Data Encryption |
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| Quarterly Penetration Testing |
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| Managed Firewall & VPN Services (Dedicated Cisco Firewall/VPN) |
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| Custom SaaS Hosting (Provided By Connectria) |
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| Database Replication (2 Sites) (Provided By Connectria) |
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EXPRESS |
MANAGED |
COMPLEX |
CUSTOMIZED |
| DATA BACKUPS |
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| Managed Backups (Daily Incremental / Weekly Full) |
Optional |
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| Support For Open Files |
Optional |
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| RAID-Protected Backup Storage Per Server |
Optional |
50 GB |
50 GB |
50 GB |
| Tape Backups With Off-Site Tape Rotation |
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Optional |
Unlimited |
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| HIPAA COMPLIANCE SUPPORT |
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| Enhanced Access Protection |
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Optional |
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| Enhanced Firewall Support |
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Optional |
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| Support For Advanced Data Encryption |
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Optional |
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| Enhanced Password Management |
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Optional |
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| Detailed Audit Tracking |
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Optional |
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| Encrypted Offsite Data Backups |
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Optional |
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| Data Destruction |
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Optional |
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| Recording Of Data Movements |
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Optional |
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| Facility Logs & Audits |
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Optional |
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Dedicated Servers Online or Call 1-800-781-7265 or 1-314-587-7300
